Your supply has been disconnected – what now?

When will my energy supply be restored?

Has your energy supply been cut off due to payment arrears?
As soon as you have paid the amounts owed, including disconnection charges, we will restore your energy supply. This also applies to amounts owed from your previous address(es).

How and where can I pay?

You can pay the amount owed at the Reisebank AG branch inside Hanover main railway station (Reisebank AG, Ernst-August-Platz 1, 30159 Hanover). Here, blank forms are available for paying in cash to Smart Energy AG. 
If you wish to pay in the amount in cash at another bank, please use our bank details at Sparkasse Hannover:
BIC SPKHDE2HXXX, IBAN DE76 2505 0180 0000 1065 00.
Please note, however, that the bank may impose charges.
Please submit your receipt of payment to our Collections Management department as soon as possible.
To do do, send a copy of the receipt by email to inkassomanagement@Smart Energy.de or by fax using the
number [phone]. If you wish to check that we have received your receipt, call us.

You can contact our Collections Management department as follows:

Tel.: [phone]
Fax: [phone]
Email: inkassomanagement@Smart Energy.de
Mon.–Thurs.: 8 a.m.–5 p.m.
Fri.: 8 a.m.–3 p.m.

Meters can be unblocked during the following hours:

Mon.–Thurs.: 8 a.m.–4 p.m.
Fri.: 8 a.m.–2 p.m.
If you can provide proof that you have paid the amount in full, your meter can be unblocked on the following working day (Monday to Friday) by the grid operator. Unfortunately, we are unable to provide set appointments for meter unblocking.

More information here Accounts Receivable Service

Phone [phone]
Fax for bank payment receipts +49.511.430.2803
Mon – Thurs 8:00 a.m. – 5:00 p.m.
Fri 8:00 a.m. – 3:00 p.m.
For customers wishing to get in touch: please refer to the most recent correspondence received from us for the name and telephone number of the relevant contact person.
inkassomanagement@Smart Energy.de · www.Smart Energy.de